Do you have a requirement to contact your customers about the product or service that you provide so as to measure their level of customer satisfaction ?

Do you want to give your customers an opportunity to give you feedback on your product / service ?

You can get valuable insights by giving your customers the opportunity to provide feedback.

You can use the feedback you receive to help you make qualified decisions about what changes are required and how you can increase sales by providing a better service to your customers. Satisfied customers are more likely to be retained as customers into the future so it’s vitally important to your business to focus on improving customer satisfaction.

If you would like to measure your customers’ satisfaction and get feedback from your customers then we have a solution that can help you.

We have developed an application that will import your customer data, send email invites to your customers to invite them to participate in a survey, extract the responses and provide you with them in a format that you require.

The product that we have developed currently takes as input a text file but we would be happy to discuss other input options as your data may not be in this format.

We can design a survey using SurveyMonkey that will meet your needs or you can design a survey yourself.

Your customers will then receive an email with an invitation to participate in your survey.

Our application then gathers the responses from all of your customers that have completed the survey and we store this data in the database.

We can provide you with a report of the responses to your survey in any format that you require. It’s currently available in excel format but we would like to hear from you about what your desired format is.

We can also email you the responses on an hourly, daily or weekly basis. Let us know what your specific requirements are.

We can perform sentiment analysis on your customers’ responses. This is particularly useful where there is a large volume of survey respondents and can be useful measure of the overall level of customer satisfaction.

We would like to talk to you about your specific requirements and how we can help you to contact your customers and get their feedback.

If you have any queries, please email me at mary.oconnor@silverarm.com and I’ll be happy to answer any and all of your questions.